Conducting Research with Hard-to-Reach Employees

This article was originally published in How to Communicate with Hard-to-Reach Employees, Melcrum Special Report, 2008. Melcrum Publishing Limited, London, UK (2008).

Hard-to-reach employees aren’t only a difficult communication challenge—they also present a tricky challenge when it comes to conducting research. Here’s some advice for getting good response rates from employees who do not work on computers.