In a long and successful career as a communicator specializing in measurement, the author has learned how to use communications to improve operations. In this essay, she not only exhorts her colleagues to dig deeper into their organizations, she shows them how.
Communications, Meet Operations
This article was originally published in Journal of Employee Communication Management, May/June 1999. Ragan Communications, Chicago, IL (1999).
In a long and successful career as a communicator specializing in measurement, the author has learned how to use communications to improve operations. In this essay, she not only exhorts her colleagues to dig deeper into their organizations, she shows them how.