For external surveys, prizes and awards are almost required to get participation. For internal audiences, individual prizes may actually hurt participation. Instead, provide rewards at a group level, to the department with the highest response rate.
Minimizing drop-offs for online surveys
You can minimize drop-offs by paying careful attention to which questions you put where in your survey–and by using things like collector URLs to identify different groups without asking demographic questions.
Completing open-ended questions is very time-consuming, especially at the end of a survey. Unless the questions are on topics the audience has a burning need to communicate to you, you should not expect a high response rate.
Using Quick Polls
The difficulty with quick polls that appear on your intranet home page or your external web site is how to interpret your results. The main thing to realize is that these surveys are not based on a representative sample of your total audience.
Middle point terms
It’s better to use a specific middle point term that matches the scale being used. “Neutral” doesn’t mean very much, unless people see it as being indifferent to the question.
The problem with neutral options
If survey respondents haven’t been exposed to a communication channel, it’s better to give them an option that lets them tell you they haven’t seen it rather than letting them choose a neutral option.
If you use a 3-point instead of a 5-point scale, you won’t be able to see shifts in how strongly the audience agrees or disagrees from year to year.
Online vs. in-person event satisfaction surveys
You’ll get a higher response rate from the paper survey in the room than asking those people later to answer questions online. I’d also ask questions that identify to what extent the event improved people’s knowledge of the topics covered, changed their opinions about the issues, or influenced their likely behaviors.