Ask Angela Angela Sinickas answers questions from communicators about communications measurement. Find an Answer Search Budgets Communication Budgets as a Percentage of Business Revenue Communication Effectiveness Audits Creating the "right" survey questions Measuring Real Knowledge Tracking Information Flow Published Research on Employee Communication Measuring Messages Conducting a Needs Analysis Elements of a Communication Audit When (Not) to Survey and the Role of Third Parties Electronic Communication Use of Electronic Communication in Political Campaigns Copyright Laws for Internet Materials Measuring Online Usage of "Help" Documentation Impact of News Releases on Web Traffic Ideal Email Content / Appearance Setting Targets for Intranet Growth Printed Versus Online Publications Employee Communication Employee Recognition Programs Impact of Communication on Merger Success Communicating During a Plant Expansion Communicating Corporate Culture to Employees Best Practices for Internal Television "World Class" Employee Communication Published Research on Employee Communication The Sears Study Focus Groups Open-ended questions Which Participants to Select How Many Participants to Choose Leadership Communication Setting targets for improvement Communication Style of Leaders Manager Communication Measurement Tools Employee-Supervisor Communication Model Tracking Information Flow Professional Development Becoming an Accredited Business Communicator (ABC) Graduate Education in Business Communication Communication Degrees with a Business Focus Journals about Employee Communication Professional Development on Communication Strategy Performance Reviews and Bonuses Public Relations Reputation Management Public Relations Statistics Media Monitoring Impact of News Releases on Web Traffic Value of Public Relations Versus Advertising Measuring Public Relations Effectiveness Public Relations Benchmarking Publications Measuring the Effectiveness of a Published Corporate Plan Printed Versus Online Publications Strategic Planning Setting Measurable Objectives Aligning Communication Strategy with Business Metrics Measuring the Effectiveness of a Published Corporate Plan Surveys Minimizing drop-offs for online surveys Open-ended questions Participation Prizes Using Quick Polls Middle point terms The problem with neutral options 3-point scale Combining net averages Online vs. in-person event satisfaction surveys Creating the "right" survey questions Setting targets for improvement Breaking up a long survey 7-point vs 5-point response scale Scale for Rating Reputation Engagement Survey Frequency What's a Good Response Rate for an Intranet "Spot Poll"? Dealing with "Over-Surveying" Response Rates and Random Sampling Tips on Content and Wording of Surveys When (Not) to Survey and the Role of Third Parties Show all Answers ( 12 ) Collapse Answers Ask a Question Do you have a communications measurement question for Angela? Fill out the form below. First Name* Last Name* Email* Title Company LocationLocationAmericasAPAC (Asia Pacific)EMEA (Europe, Middle East, Africa)Your Question for Angela*How Do You Want Your Answer?* Please answer my question privately. You may publish my question on the website. Newsletter Signup Subscribe me to the Measurement Works Newsletter EmailThis field is for validation purposes and should be left unchanged.