Areas for improvement across global business can be highlighted and made better through local measurement, mentoring and smart KPIs.
Diagnosing global-local pain points
Melcrum
10 Questions to Ask When Creating Your Focus Group
What better way to inform your Internal Communication strategy than by talking directly to a selection of your internal stakeholders and gathering priceless qualitative feedback? Angela Sinickas, President of Sinickas Communications, Inc., addresses 10 common questions that arise when conducting an employee focus group.
Measuring and analyzing write-in comments
From surveys to social media postings, the best way to analyze write-in comments is sometimes a combination of human and electronic methods.
To standardize, or not to standardize?
Is standardizing the way we measure internal communication really the best approach for all organizations? Principles, rather than prescribed techniques, may be preferable.
Subtle ways to measure social media’s impact
The impact of social media on business can be difficult to measure, yet there are a number of subtle or indirect approaches you can take.
How research can simplify strategies
Complex strategies often lead to complex communication — which is less likely to make sense to the employees who will need to implement the strategy. Research can identify simpler ways to achieve the same goals.
Six Key Metrics for Managing Global/Local Communication
When global communicators review their department’s performance with executives, they’re often asked, “Can you break it down to six key indicators?” So here are suggestions for those six key metrics, but also quite a few more measurements that need to be tracked in order to know what to do to achieve better numbers the next time.
Read Six Key Metrics for Managing Global/Local Communication »
Smoothing the path for your new CEO
Successful CEO transitions often begin with a period of active listening to all stakeholders, especially when the new leader comes from another industry. Embedding more formal research processes into the CEO’s decision-making approach further enhances the chances that he or she will make effective decisions — and be able to convince others to follow the path they lay out.