Carrying out employee engagement research allows communicators to demonstrate the bottom-line outcome of their work and, by measuring employee satisfaction, highlights where there are insufficient levels of communication or engagement. The role communication plays in engagement can only be proved if a survey instrument includes enough – or the right kinds of – questions about communication.
Q: The visionary management of our 100-employee non-profit organization has appointed a small team to explore and develop an effective model for employee-supervisor communication. The goal is to replace subjective performance appraisals with this tool. Earlier this year, we encouraged 6-month personal goal-setting matrices, but were met with no enthusiasm the second time around. Can
The general types of things managers could measure would be their own activities, the employees’ perceptions of improvement in their managers’ communication behaviors and some operational outcomes that could be expected to improve because of the improved communication.
In 1992 and 2004, Angela Sinickas wrote articles refuting the common misperceptionbased on well publicized but highly flawed research designthat supervisors are employees’ preferred source of information on all business topics. A look at her survey database showing results for the last five years shows that supervisors are now a distant third choice behind intranets and publications.
Regardless of how trustworthy immediate managers are, they’re NOT a preferred source on topics that are perceived to be beyond their area of expertise, such as company strategy and company financial results. Discover the role employees want their supervisors play in the mix of information sources on different topics.
Using communication survey results from all over the world, this article summarizes trends in how satisfied employees are with internal communication and how well their supervisors commuicate with them
Ongoing measurement of the effectiveness of manager communication is an important element of any program to support and improve skills and competencies in this area. Here, Angela Sinickas explains how to use absolute and relative measurement techniques to gather specific feedback on all leaders, starting with the CEO
An interview about effective internal communication with Angela Sinickas by a Human Resources magazine in Russia