While surveys aren’t the only research tool available to HR managers, they are the most useful one when “hard” numbers are needed on how many people see things a certain way and when it’s important to track differences among subgroups or improvement over time.
Random Samples
Unraveling the mysteries of sampling
Some of the most common questions about surveys are: “How many surveys do I need to distribute?” “What’s the right sample size?” “What’s a good response rate?” Find the answers in this article.
The linear connection between employee and customer satisfaction
Identifying and isolating the role employee communication plays in customer satisfaction and other business results
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