When tracking information flow both “down the cascade” and across departments of an organization, it’s important to ask the right questions in your surveys.
Many research studies show that inter-departmental communication is weaker than intra-departmental; this article shows how to identify and fix the specific problems between pairs of departments with dysfunctional commuication that affects business results
The only way to make a difference is to have people on-site that can provide two-way communication support. Without a budget, you’ve got three main options — as long as your leadership is serious about increasing and improving communication.
In a long and successful career as a communicator specializing in measurement, the author has learned how to use communications to improve operations. In this essay, she not only exhorts her colleagues to dig deeper into their organizations, she shows them how.