About 10 years ago, Brad Whitworth at Hewlett-Packard found a statistical correlation between employees’ satisfaction with face-to-face communication with their supervisors and those employees’ productivity and intention to stay with the company, both of which are measurable bottom-line issues.
Too often speeches are measured with satisfaction survey questions; instead, we should focus on improvements in knowledge, attitudes and behaviors that are changed by hearing the speech.
Using communication survey results from all over the world, this article summarizes trends in how satisfied employees are with internal communication and how well their supervisors commuicate with them
When leaders choose not to communicate with employees, or not to allow them access to important information, it can exact a heavy price. A communications gap doesn’t only undermine morale and performance, it can ultimately impact the bottom line.
Identifying and isolating the role employee communication plays in customer satisfaction and other business results