Even if you don’t have any other comparison point, such as database norms, remember that you’re more likely to be able to achieve a larger percentage increase if your baseline starts very low. The higher your annual baseline gets over time, the less room for improvement.
The general types of things managers could measure would be their own activities, the employees’ perceptions of improvement in their managers’ communication behaviors and some operational outcomes that could be expected to improve because of the improved communication.
Using communication survey results from all over the world, this article summarizes trends in how satisfied employees are with internal communication and how well their supervisors commuicate with them
Ongoing measurement of the effectiveness of manager communication is an important element of any program to support and improve skills and competencies in this area. Here, Angela Sinickas explains how to use absolute and relative measurement techniques to gather specific feedback on all leaders, starting with the CEO
Employee perceptions of leadership correlate strongly with a company’s financial success. Since communication opportunities between leaders and employees help form employees’ opinions of leaders, communicators need to do all they can to enhance and improve these contact points.
Employee perceptions of leadership correlate strongly with a companys financial success. Since communication opportunities between leaders and employees help form employees opinions of leaders, communicators should be doing all they can to enhance and improve these contact points.
What communicators should know about research depends partly on their level within their organization and partly on the type of job they have. The following list can be used first for self-assessment, and then as a development guide.
How you measure the effectiveness of supervisor communication depends on your objectives and how the results will be used.