Benchmarking is orderly and scientific, although benchmarking projects are anything but. Veteran consultant Angela Sinickas takes us on several benchmarking roller coasters she’s ridden in pursuit of accurate research and measurement, and shares some of the rewards of a job well done.
Corporate benchmarking is dicey. Apples looking for apples so often wind up judging themselves against oranges instead. Here are some ideas for making your efforts more fruitful.
If we don’t take control of the metrics to be measured by, they will control us when management chooses the wrong targets.
The number crunchers are sometimes chewing on the wrong figures; don’t let them determine what your success criteria should be.