One client’s intranet includes a number of sites for sharing best practices among employees in similar jobs. One of the sites is for safety managers of manufacturing facilities around the world. They share with each other how they have fixed problems that occurred at their sites. My client shared anecdotally with me that many safety managers now visit the site first whenever something goes wrong. We advised the client to do a phone survey of each of the safety managers and ask them for specific situations where they used the site and to estimate the savings in terms of time and money when they were able to make immediate use of someone else’s solution. Adding up even a conservative estimate of the savings (in the tens of millions of dollars) more than justified adding resources to keeping the best practices site up-to-date and well marketed to all those who should be accessing it.
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