Case Studies

Starch Test

We analyzed the patterns of which articles in a publication readers actually read. We found that they often read articles of a type they didn’t admit to liking in focus groups. We also discovered that one type of articles that they did want to read were in a section of the publication that was so

Benchmarking for the Future

A relatively new, smaller company in an industry was growing fast and expected to more than double its size in the next three years because of new products in it pipeline. It wanted to compare itself with industry competitors that had already passed through this growth stage successfully. They wanted to see how they should

Benchmarking: Justification to Management

At a client company, the corporate communication department, along with other staff functions, was being required to conduct some benchmarking of staffing and budgeting efficiency. We helped the client expand the study to compare measures of effectiveness along with the efficiency to provide a more meaningful comparison. We also selected different companies to benchmark various

Benchmarking: Identify Best Practices

One client was looking for best practices in three areas: business-to-business communication, face-to-face internal communication and communication measurement. For the first topic, we talked with competitors in the company’s own industry that had moved up significantly in industry-wide customer satisfaction studies. For the other two topics, we identified companies that were celebrated for excellence in

Adjunct Communicator Training

A company had initiated a quality improvement program that relied on frequent communication with employees in all of its plants. However, the corporate communicators didn’t have enough resources to provide the operational communications support needed. They recruited employees at each site who volunteered, with the approval of their supervisors, to spend about 20% of their

Measurement Training

For three different clients, we developed a training session on communication measurement in two sections. The first section was on a higher level appropriate to the entire communication department. Then the second session provided more “how-to” information for the professional and managerial staff while the others attended alternate training sessions. Additional variations for two of

Strategic Planning Training

One client’s company is highly decentralized, with communicators in the field reporting to the regional business unit heads instead of the corporate communication office. The corporate office provided a full-day training session on strategic planning to communicators in each of their regions. Each region’s communicators worked together in the participatory exercises to develop strategic plans